Shipping policy
At Merrowen, we provide clear shipping information and reliable delivery throughout the contiguous United States.
1. Order Processing and Cut-off Time
Order Cut-off Time: 2:00 PM (GMT-08:00), Monday through Friday.
Orders placed before the cut-off time begin processing on the same business day. Orders placed after the cut-off time, on weekends, or on public holidays begin processing on the next business day.
Estimated Delivery Times
| Product Type | Processing Time | Transit Time | Estimated Delivery |
|---|---|---|---|
| Home Décor & In-Stock Items | 2–5 business days | 5–10 business days | 7–15 business days |
| Large Furniture & Specialty Items | 15–25 business days | 20–25 business days | 35–50 business days |
Certain oversized, handcrafted, or customized products may require additional preparation time. We will notify you by email if additional time is required.
2. Shipping Coverage
| Service Area | Availability |
|---|---|
| Contiguous United States (48 states) | Available |
| Alaska | Not available |
| Hawaii | Not available |
| Puerto Rico and U.S. territories | Not available |
| P.O. Boxes | Not available |
| APO/FPO addresses | Not available |
3. Shipping Costs and Taxes
| Charge | Details |
|---|---|
| Standard Shipping | Free within the contiguous United States |
| Sales Tax | Calculated at checkout based on the delivery address |
| Import Duties and Customs Fees | Paid by Merrowen |
All applicable charges are displayed before payment is completed.
4. Standard Delivery
Free standard delivery is limited to curbside or front-door delivery, depending on where the delivery vehicle can safely access and stop.
Standard delivery does not include:
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Indoor placement
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Carrying items upstairs or through elevators
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Assembly or installation
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Packaging removal
Customers are responsible for ensuring that the delivery location is accessible to the carrier.
5. White-Glove Delivery
Paid white-glove delivery is available upon request.
| Service | Fee |
|---|---|
| First item | $300 |
| Each additional item in the same delivery | $200 |
Availability may vary by delivery location and product type. Contact us before placing your order to confirm service availability.
6. Order Tracking
A shipping confirmation email will be sent after your order ships.
Tracking information may take up to 48 hours to become active in the carrier’s system.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Address changes cannot be guaranteed after an order enters processing. Merrowen is not responsible for delays, losses, or additional charges caused by incorrect or incomplete shipping information.
8. Delivery Delays
Delivery delays may occur due to severe weather, carrier disruptions, public holidays, restricted delivery access, or other unexpected logistical events.
We will contact you if a significant delay affects your order.
9. Damaged or Missing Items
Shipping damage, missing components, or incorrect items must be reported within 48 hours of delivery.
Please email support@merrowen.com and provide:
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Order number
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Photos of the product and damaged area
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Photos of the outer packaging
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Photos of the shipping label
If the packaging is visibly damaged at delivery, take clear photos before refusing the shipment.
After review, Merrowen may provide replacement parts, a replacement product, a partial refund, or a full refund, depending on the situation and the customer’s preferred resolution.
Missing parts confirmed by Merrowen will be shipped free of charge.
Claims reported after 48 hours will still be reviewed, but the customer may be responsible for applicable return, replacement, or shipping costs.
10. Failed or Refused Deliveries
| Situation | Resolution |
|---|---|
| Incorrect or incomplete address | Customer may be responsible for redelivery costs |
| Missed delivery appointment | Additional carrier fees may apply |
| Delivery refused without authorization | A 15% restocking fee and actual return freight costs may be deducted |
| Package returned to the warehouse | Customer will be contacted regarding redelivery or refund options |
Additional shipping charges may apply if redelivery is requested.
11. Order Cancellation
Orders may be cancelled free of charge within 48 hours of purchase.
Cancellation requests submitted after 48 hours are subject to the order’s processing status. Shipped orders cannot be directly cancelled.
Customized orders cannot be cancelled after production has started.
12. Business and Contact Information
| Information | Details |
|---|---|
| Brand Name | Merrowen |
| Operating Company | Shanghai Yangjuda Trading Co., Ltd. |
| Business Address | 2nd Floor, Building J, No. 5358 Huyi Highway, Jiading District, Shanghai 201806, China |
| U.S. Fulfillment and Return Warehouse | 79 Thomas McGovern Drive, Jersey City, NJ 07305, United States |
| Customer Service Email | support@merrowen.com |
| Trade Email | trade@merrowen.com |
| Phone | +1 209-685-3599 |
| Customer Service Hours | Monday–Friday, 9:00 AM–6:00 PM (GMT+8) |
Important: The warehouse address must not be used for unauthorized returns. Customers must contact Merrowen and obtain return authorization before sending any item back.
Last Updated: August 2026