Billing Terms & Conditions

These Billing Terms & Conditions apply to payments made through merrowen.com. By completing a purchase, you agree to these Billing Terms together with our Terms of Service, Shipping Policy, Refund Policy, and Privacy Policy.

1. Accepted Payment Methods

Merrowen accepts the payment methods displayed at checkout, which may include:

Shop Pay

Shop Pay Installments, where available

Visa

Mastercard

American Express

Diners Club

Apple Pay

Google Pay

PayPal

Available payment methods may vary by order or checkout configuration.

Payments are processed through secure third-party payment providers. Merrowen does not store complete credit or debit card numbers on its own servers.

2. Currency and Pricing

All prices and transactions on merrowen.com are displayed and processed in U.S. dollars (USD).

We make reasonable efforts to ensure that product prices, discounts, and promotions are accurate.

If a material pricing, inventory, discount, or promotional error is identified before fulfillment, Merrowen may:

Contact the customer to explain the issue

Offer the corrected price where appropriate

Cancel the affected item or order where necessary

Issue a full refund for any canceled amount that has already been paid

Discount codes and promotional offers generally must be applied during checkout unless otherwise stated.

Promotions may be subject to expiration dates, product exclusions, minimum purchase requirements, usage limits, or other clearly disclosed conditions.

3. Sales Tax and Import Charges

Applicable sales tax is calculated according to the delivery address and displayed during checkout where required.

For eligible original deliveries within the contiguous United States, Merrowen covers applicable import duties, customs fees, and standard customs-clearance charges.

Customers will not be required to pay separate standard import duties or customs-clearance charges upon delivery for eligible orders.

Customer-responsible charges resulting from a return, failed delivery, redelivery request, storage requirement, incorrect address, or rerouting request are separate from import duties and may apply where disclosed under our Shipping Policy or Refund Policy.

4. Payment Authorization and Verification

The selected payment method is generally authorized or charged when the order is placed, subject to the applicable payment provider's processing procedures.

Orders may be subject to payment, identity, or fraud-prevention verification before fulfillment.

Merrowen may request reasonable additional information when necessary to verify:

Customer identity

Billing information

Payment authorization

Shipping information

Transaction security

If payment cannot be successfully authorized or verified, fulfillment may be delayed or the order may be canceled.

If Merrowen cancels an order after payment has been collected, the applicable paid amount will be refunded to the original payment method.

5. Shop Pay Installments

Shop Pay Installments may be available to eligible customers at checkout.

Eligibility, financing approval, payment schedules, account servicing, installment terms, and any applicable financing conditions are determined by Shop Pay and its applicable financing partners.

Merrowen does not determine or control financing approval decisions or how an approved refund is allocated within an installment account.

When Merrowen approves a refund, the applicable refund amount will be submitted through the payment system. Shop Pay or its applicable financing partner will then adjust completed payments, outstanding installments, or the remaining financing balance according to its terms and processing procedures.

6. Order Cancellations

Orders may be canceled free of charge within 48 hours of purchase.

After the initial 48-hour period, customers may still contact Merrowen to request cancellation before shipment. Cancellation availability depends on the order's fulfillment status and product type.

Orders that have already been dispatched or shipped cannot be directly canceled.

Custom, personalized, or made-to-order products cannot be canceled once production has begun where this restriction has been disclosed as part of the applicable product or ordering terms.

To request a cancellation, contact support@merrowen.com as soon as possible.

A cancellation is confirmed once Merrowen provides written confirmation that fulfillment has been successfully stopped.

7. Refunds

Approved refunds are issued to the original payment method used for the purchase.

Merrowen does not charge a restocking fee.

For personal-preference returns, customers are responsible for applicable return shipping costs as described in our Refund Policy.

Depending on the circumstances, an applicable refund may also reflect actual customer-responsible carrier or service charges that were previously disclosed under our Shipping Policy or Refund Policy, including:

Return shipping costs

Redelivery charges

Carrier storage charges

Address-correction or rerouting charges

Completed White-Glove Delivery service charges

Other actual carrier charges resulting from a customer-related failed delivery or delivery change

These charges are not applied as penalties and will only apply when relevant to the applicable order or delivery circumstances.

Merrowen does not control additional processing time required by banks, card issuers, PayPal, Shop Pay, or other payment providers after an approved refund has been submitted.

8. Partial Refunds and Billing Adjustments

Merrowen may offer a partial refund or billing adjustment when:

The customer agrees to keep a product with a minor confirmed issue

A missing or affected component can be replaced

A repair or other practical resolution is agreed upon

A price adjustment is mutually agreed upon

Another resolution is agreed to by Merrowen and the customer

Any partial refund or billing adjustment will be confirmed in writing.

9. Payment Security

Merrowen uses reasonable technical and organizational safeguards designed to protect payment and transaction information.

These measures may include:

Encrypted website connections

Secure third-party payment processing

Fraud and transaction screening

Restricted access to customer information

Payment card information is processed through third-party payment providers and the secure Shopify checkout environment where applicable.

Customers should never send complete card numbers, card security codes, account passwords, or payment-account login credentials to Merrowen by email.

10. Billing Information

Customers are responsible for providing current, complete, and accurate billing information.

Incorrect or incomplete billing information may result in:

Payment-verification delays

Order-processing delays

Payment rejection

Order cancellation

Please contact Merrowen promptly if you notice an incorrect billing address, duplicate charge, unauthorized transaction, or other payment issue.

11. Billing Disputes and Chargebacks

If you notice a billing discrepancy or have concerns about a Merrowen charge, please contact us whenever possible so that our team can review the issue and help resolve it promptly.

Email: support@merrowen.com

Please include, when applicable:

Full name

Order number

Transaction date

Charged amount

Description of the issue

Supporting screenshots or documents

Contacting Merrowen first may allow us to resolve many billing issues more quickly.

Submitting a chargeback or payment-provider dispute does not automatically cancel an order, constitute a product return, or confirm that a refund is due under our Refund Policy.

Nothing in these Billing Terms limits any rights you may have to dispute a transaction with your bank, card issuer, or payment provider under applicable law.

Merrowen will cooperate with payment providers and provide relevant order, payment, fulfillment, delivery, return, and communication records when responding to a billing dispute.

12. Contact and Business Information

Last Updated: August 2026