Billing Terms & Conditions

These Billing Terms & Conditions apply to payments made through merrowen.com. By completing a purchase, you agree to these terms together with our Terms of Service, Shipping Policy, and Refund Policy.

1. Accepted Payment Methods

Merrowen accepts the payment methods displayed at checkout, including:

• Shop Pay

• Shop Pay Installments, where available

• Visa

• Mastercard

• American Express

• Diners Club

• Apple Pay

• Google Pay

• PayPal

Payments are processed through secure third-party payment providers. Merrowen does not store complete credit or debit card numbers on its own servers.

2. Currency and Pricing

All prices and transactions on merrowen.com are displayed and processed in U.S. dollars (USD).

We make reasonable efforts to ensure that product prices, discounts, and promotions are accurate. If an obvious pricing or promotional error is identified before fulfillment, Merrowen may:

• Contact the customer to confirm the corrected price

• Cancel the affected item

• Issue a full refund for the canceled item

Discount codes and promotional offers must normally be applied at checkout and cannot be added after an order is completed.

Promotions may be subject to expiration dates, product exclusions, minimum purchase requirements, and other stated conditions.

3. Sales Tax and Import Charges

Applicable sales tax is calculated according to the delivery address and included in the final amount displayed at checkout.

Merrowen is responsible for applicable import duties, customs fees, and standard customs-clearance charges for eligible original deliveries within the contiguous United States.

Customers will not be required to pay separate standard import duties upon delivery.

Customer-related charges, including return freight, redelivery fees, storage fees, address-correction fees, or rerouting fees, are not considered import duties and may remain the customer’s responsibility.

4. Payment Authorization

The selected payment method is generally charged when the order is placed.

Orders may be subject to payment and fraud verification before fulfillment. Merrowen may request additional information to confirm:

• Customer identity

• Billing information

• Payment authorization

• Shipping information

• Transaction security

If payment cannot be authorized or verified, the order may be delayed or canceled.

Any payment collected for a canceled order will be refunded to the original payment method.

5. Shop Pay Installments

Shop Pay Installments may be available to eligible customers at checkout.

Eligibility, payment schedules, financing approval, installment terms, and account servicing are determined by Shop Pay and its financing partners.

Merrowen does not control financing approval, installment schedules, interest terms, account decisions, or how refunds are allocated within an installment account.

For an approved refund, Merrowen will submit the refund amount to Shop Pay. Shop Pay will then adjust completed payments, remaining installments, or the financing balance according to its terms.

6. Order Cancellations

Orders may be canceled free of charge within 48 hours of purchase.

Cancellation requests submitted after 48 hours depend on the order’s processing and fulfillment status.

Orders that have already been dispatched or shipped cannot be canceled directly.

Custom orders cannot be canceled after production begins.

To request cancellation, contact support@merrowen.com as soon as possible. A cancellation request is not approved until Merrowen confirms it in writing.

7. Refunds

Approved refunds are issued to the original payment method used at checkout.

The final refund amount may include applicable deductions under our Refund Policy, including:

• A 15% restocking fee for customer-responsible returns

• Return shipping costs

• Redelivery or storage fees

• Address-correction or rerouting fees

• Completed White-Glove Delivery charges

• Other customer-responsible carrier costs

Merrowen does not control processing delays caused by banks, card issuers, PayPal, Shop Pay, or other payment providers.

8. Partial Refunds and Adjustments

Merrowen may issue a partial refund or billing adjustment when:

• The customer agrees to keep a product with a minor confirmed issue

• A nonessential component is missing

• The issue can be repaired

• A price adjustment is agreed upon

• Another resolution is approved by Merrowen

All partial refunds and adjustments require written approval.

9. Payment Security

Merrowen uses reasonable security measures to protect payment and transaction information, including:

• SSL-encrypted website connections

• Secure third-party payment gateways

• PCI-compliant payment processing

• Fraud and transaction screening

• Restricted access to customer information

Customers should not send complete card numbers, security codes, passwords, or payment-account login information by email.

10. Billing Information

Customers are responsible for providing current, complete, and accurate billing information.

Incorrect or incomplete information may result in:

• Payment-verification delays

• Order-processing delays

• Payment rejection

• Order cancellation

Contact Merrowen promptly if you notice an incorrect billing address, duplicate charge, unauthorized transaction, or other payment issue.

11. Billing Disputes and Chargebacks

If you believe there is an error involving a Merrowen charge, please contact us before initiating a chargeback whenever possible.

Email: support@merrowen.com

Please include:

• Full name

• Order number

• Transaction date

• Charged amount

• Description of the issue

• Supporting screenshots or documents, if applicable

Submitting a chargeback does not automatically cancel an order, return a product, or replace the requirements of our Refund Policy.

Fraudulent, abusive, or duplicate chargebacks may result in account restrictions or order cancellation where permitted by law.

12. Contact Information

Last Updated: August 2026