About Merrowen

Merrowen is an online destination for thoughtfully selected furniture, lighting, and home décor designed for comfortable and refined interiors.

We focus on clear product information, dependable order support, and transparent shipping and return policies so customers can make informed purchasing decisions.

What We Offer

Our collection includes furniture, lighting, and decorative pieces for residential and professional spaces.

Selected products may be customized in size, color, fabric, finish, or material. Custom options and production requirements vary by product and must be confirmed before ordering.

Product Information

We provide product descriptions, dimensions, materials, delivery estimates, and care information whenever available.

Natural materials such as wood, stone, leather, and fabric may vary in grain, texture, color, and pattern. Product colors may also appear slightly different because of lighting, photography, and screen settings.

Hand measurements may vary by approximately 0.5–1 inch. These normal variations are not considered product defects.

Part 1

Delivery and Fulfillment

Merrowen delivers to the contiguous United States.

Free standard delivery is provided to the nearest accessible curbside or front-door location, depending on where the delivery vehicle can safely and legally stop.

Paid White-Glove Delivery may be available for eligible products and locations. This service can include indoor placement, unpacking, basic furniture assembly, and packaging removal when confirmed in advance.

Our primary U.S. fulfillment warehouse is located at:

79 Thomas McGovern Drive
Jersey City, NJ 07305
United States

This facility supports order fulfillment and approved returns. Customers must obtain return authorization before sending any product to the warehouse.

Part 2

Customer Support

Our customer service team assists with:

  • Product and material questions
  • Order status and delivery information
  • Returns, refunds, and damage claims
  • Replacement parts and warranty requests
  • Custom product inquiries

Customer Service Email: support@merrowen.com
Phone: +1 209-685-3599
Service Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)

We generally respond within one business day.

Email

support@merrowen.com
We aim to respond to all inquiries within 24 business hours.

Phone

+1 209-685-3599
Monday–Friday,
9:00 AM–6:00 PM GMT+8

Primary U.S. Fulfillment Warehouse

79 Thomas McGovern Drive,
Jersey City, NJ 07305,
United States

Business Office

2nd Floor, Building J, No. 5358 Huyi Highway, Jiading District,
Shanghai 201806,
China