Legal notice

1. Website Operator

The website merrowen.com is operated under the brand name Merrowen by:

Shanghai Yangjuda Trading Co., Ltd.
2nd Floor, Building J, No. 5358 Huyi Highway
Jiading District, Shanghai 201806
China

Email: support@merrowen.com
Phone: +1 209-685-3599

2. Website Information

Merrowen makes reasonable efforts to keep product descriptions, prices, dimensions, availability, delivery estimates, and other website information accurate.

However, typographical errors, technical errors, omissions, or outdated information may occasionally occur. Merrowen reserves the right to correct such information and update the website without prior notice.

If an error affects a confirmed order, we will contact the customer and provide an appropriate resolution, including cancellation and a refund where applicable.

3. Product Images and Natural Variations

Product images are provided for reference. Colors may appear differently depending on lighting, photography, screen settings, and device displays.

Natural wood, stone, leather, metal finishes, fabrics, and handcrafted products may have variations in color, grain, texture, pattern, or finish. Handmade measurements may vary by approximately 0.5–1 inch.

These normal variations are not considered product defects.

4. Intellectual Property

Unless otherwise stated, the content displayed on merrowen.com, including text, logos, graphics, layouts, product descriptions, photographs, videos, and design elements, is owned by or licensed to Merrowen.

Website content may not be copied, reproduced, modified, distributed, republished, or used commercially without prior written permission.

Third-party names, trademarks, and content remain the property of their respective owners.

5. External Links

Merrowen may provide links to third-party websites, payment providers, shipping carriers, or other external services for convenience.

We do not control and are not responsible for the content, availability, security, or privacy practices of third-party websites. Use of external services is subject to their own terms and policies.

6. Limitation of Liability

To the fullest extent permitted by applicable law, Merrowen is not responsible for indirect, incidental, special, or consequential losses arising from use of the website, interruption of website access, or reliance on website content.

This limitation does not exclude Merrowen’s responsibilities for confirmed product defects, shipping damage, incorrect items, missing components, or other remedies provided under our Refund Policy, Shipping Policy, Warranty Policy, or applicable law.

7. No Professional Advice

Information published on this website is provided for general product and shopping purposes only.

Installation, electrical, structural, design, and safety information should not replace advice from a qualified professional. Lighting and electrical products should be installed by an appropriately qualified electrician where required.

8. Prohibited Use

Users may not:

Use the website for unlawful or fraudulent activity
Copy or misuse Merrowen content or intellectual property
Submit false, misleading, or unauthorized information
Attempt to disrupt website security or operation
Upload malware, viruses, or harmful code
Collect customer or website data without authorization

Merrowen may restrict access or take appropriate action when misuse is identified.

9. Governing Terms

Use of this website is also governed by our:

Terms of Service
Privacy Policy
Shipping Policy
Refund Policy
Warranty Policy

If there is a conflict between this Legal Notice and a product-specific written agreement, the product-specific agreement will apply to the extent of that conflict.

10. Governing Law

This Legal Notice is governed by the laws of the People’s Republic of China.

Any dispute shall be submitted to the competent courts in Shanghai, China, unless applicable consumer protection laws provide otherwise.

Nothing in this Legal Notice limits any consumer right that cannot legally be waived.

11. U.S. Fulfillment Warehouse

Merrowen’s primary U.S. fulfillment and approved return warehouse is:

79 Thomas McGovern Drive
Jersey City, NJ 07305
United States

This address must not be used for unauthorized returns. Customers must obtain written return authorization before sending any item to the warehouse.

12. Contact Information

Questions regarding this Legal Notice may be sent to:

Information	Details
Brand Name	Merrowen
Operating Company	Shanghai Yangjuda Trading Co., Ltd.
Customer Service Email	support@merrowen.com
Trade Email	trade@merrowen.com
Phone	+1 209-685-3599
Service Hours	Monday–Friday, 9:00 AM–6:00 PM (GMT+8)