White-Glove Delivery Service

Merrowen provides free standard delivery within the contiguous United States. White-Glove Delivery is an optional paid service for customers who need indoor placement, unpacking, and basic furniture assembly.

1. Free Standard Delivery

Free standard delivery is limited to curbside or front-door delivery, depending on where the delivery vehicle can safely and legally stop.

Standard delivery does not include:

• Indoor delivery

• Room placement

• Stair carry

• Unpacking

• Assembly or installation

• Packaging removal

• Removal of existing furniture

The carrier determines the nearest safe unloading point based on road access, parking restrictions, vehicle size, and property conditions.

2. White-Glove Delivery Includes

Depending on the product and confirmed service arrangement, White-Glove Delivery may include:

• Delivery inside the home

• Placement in the room of choice

• Unpacking

• Visual inspection

• Basic furniture assembly

• Removal of packaging materials

White-Glove Delivery is recommended for large, heavy, fragile, or difficult-to-handle products.

3. White-Glove Delivery Pricing

The additional-item fee applies when multiple eligible products are delivered during the same approved appointment.

Availability depends on the delivery location, product type, carrier coverage, property access, and local service-provider availability.

Unusual access, special equipment, extended travel, or additional labor may require a separate quote.

4. Services Not Included

Unless confirmed in writing, White-Glove Delivery does not include:

• Lighting or electrical installation

• Wall or ceiling mounting

• Plumbing work

• Structural modifications

• Installation of mirrors, artwork, or wall décor

• Removal of existing furniture

• Hoisting through windows or balconies

• Repairs to walls, ceilings, or floors

• Specialty contractor services

Basic furniture assembly is included only when suitable for the product and confirmed service arrangement.

5. Before Delivery

Customers must confirm that:

• The product fits through doors, hallways, stairways, and elevators

• The delivery vehicle can safely access the property

• The delivery path and intended room are clear

• Building and elevator reservations have been arranged

• Loading-area approval has been obtained where required

Customers are responsible for checking product dimensions and measuring the complete delivery path before purchase.

If a building requires a Certificate of Insurance, contact support@merrowen.com as early as possible. Availability depends on the assigned delivery provider and cannot be guaranteed.

6. Scheduling

White-Glove Delivery must be requested and confirmed before the delivery appointment.

The carrier or service provider may contact the customer by phone, text message, or email to schedule delivery.

An adult aged 18 or older must be present to receive and inspect the order.

Customers must provide:

• A valid phone number

• Accurate delivery information

• Property access instructions

• Building or community requirements

• Elevator or loading-dock details, where applicable

Missed appointments or customer-requested rescheduling may result in additional delivery, storage, or service fees.

7. Access Limitations

The delivery team may refuse or limit indoor service if:

• The property cannot be accessed safely

• The product does not fit through the delivery path

• Stairways, elevators, or hallways are unsuitable

• The delivery path or room has not been cleared

• Required building approval has not been arranged

• The requested service creates a safety or property-damage risk

If service cannot be completed because of customer-related access conditions, the White-Glove Delivery fee may remain non-refundable and additional redelivery charges may apply.

8. Delivery Inspection

Customers should inspect the product and visible packaging during delivery whenever possible.

If damage is found:

• Take clear photos of the product

• Photograph the outer packaging

• Photograph the shipping label

• Note the damage on the delivery record, where possible

• Contact support@merrowen.com within 48 hours

• Keep all packaging until the claim has been reviewed

9. Returns and Refunds

White-Glove Delivery does not change the product’s return eligibility. Eligible products may be returned according to our Refund Policy.

The White-Glove Delivery fee is non-refundable once:

• The service has been completed

• A delivery attempt has been made

• The service provider has been dispatched

• Scheduling or provider costs have been incurred

Customer-responsible returns may also be subject to return shipping costs and a 15% restocking fee.

10. Service Area

White-Glove Delivery is available only for eligible addresses within the contiguous United States.

Service is not available for:

• Alaska

• Hawaii

• Puerto Rico

• Guam or other U.S. territories

• International destinations

• P.O. Boxes

• APO/FPO addresses

White-Glove Delivery may not be available in every ZIP code.

11. Contact Us

To confirm availability or add White-Glove Delivery to an order, contact:

Please provide the delivery ZIP code, product link, item quantity, and relevant property-access information.

Last Updated: August 2026