Privacy policy

Merrowen respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or make a purchase from merrowen.com.

1. Information We Collect

We may collect the following categories of personal information:

Information Type	Examples
Contact Information	Name, email address, phone number
Order Information	Billing address, shipping address, order details, and purchase history
Payment Information	Payment information processed by third-party payment providers
Device Information	IP address, browser type, device type, and time zone
Website Activity	Pages viewed, products viewed, searches, referring pages, cookies, and similar technologies
Customer Service Information	Messages, return requests, photos, and other information you provide

Merrowen does not store complete credit or debit card numbers on its own servers.

2. How We Use Your Information

We may use personal information to:

Process payments and fulfill orders

Arrange delivery and provide tracking information

Respond to customer service, return, refund, and warranty requests

Prevent fraud and unauthorized transactions

Operate, maintain, and improve our website and shopping experience

Provide marketing communications where permitted

Measure website and advertising performance

Comply with tax, accounting, legal, and regulatory obligations

We will not use customer-submitted photos or order information in advertising without permission.

3. Cookies and Tracking Technologies

We may use cookies, pixels, tags, and similar technologies to:

Maintain shopping cart and website functionality

Remember customer preferences

Measure website traffic and performance

Detect fraud and improve security

Evaluate advertising performance

Provide relevant marketing where permitted

You may manage non-essential cookies and privacy preferences through the privacy controls available on our website, where applicable.

You may also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required by applicable law, Merrowen will honor recognized opt-out preference signals, such as Global Privacy Control (GPC).

4. How We Share Information

We may disclose personal information to service providers and other parties where reasonably necessary to operate our business.

Recipient	Purpose
Website and Hosting Providers	Operate and maintain our online store
Payment Processors	Process payments and help prevent fraud
Shipping Carriers and Warehouses	Fulfill and deliver orders
Customer Service Providers	Respond to questions and service requests
Analytics Providers	Measure website use and performance
Advertising Partners	Measure campaigns and provide relevant advertising where permitted
Legal or Regulatory Authorities	Comply with lawful requests and protect legal rights

We do not sell personal information in exchange for direct monetary payment.

However, certain advertising, analytics, or cross-context behavioral advertising activities may be considered a “sale,” “sharing,” or targeted advertising under certain U.S. state privacy laws.

Where applicable, eligible consumers may opt out of these activities as described in Section 7 below.

5. Payment Security

Our website uses encrypted connections designed to protect information during transmission.

Payments may be processed through secure third-party payment providers, including:

Shop Pay

Shop Pay Installments

Visa

Mastercard

American Express

Diners Club

Apple Pay

Google Pay

PayPal

Payment providers process personal and payment information according to their own privacy policies, terms, and security procedures.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you

Request correction of inaccurate personal information

Request deletion of certain personal information

Request information about how personal information is collected, used, or disclosed

Opt out of certain sales, sharing, or targeted advertising

Withdraw marketing consent

Appeal a denied privacy request where required by law

Exercise applicable privacy rights without unlawful discrimination

Privacy Requests

To submit an access, correction, deletion, or other privacy request, email:

support@merrowen.com

Please use the subject line:

Privacy Request

We may need to verify your identity before completing certain requests.

Authorized agents may submit requests where permitted by applicable law, subject to appropriate identity and authorization verification.

Requests will be processed within the timeframe required by applicable law.

Do Not Sell or Share My Personal Information

Where applicable under U.S. state privacy laws, you may opt out of certain activities that may constitute the sale or sharing of personal information or targeted advertising.

You may exercise this right through the “Do Not Sell or Share My Personal Information” link available in the footer of our website or through the privacy preference controls made available on merrowen.com.

Where legally required, Merrowen also recognizes qualifying browser-based opt-out preference signals, including Global Privacy Control (GPC).

8. Marketing Communications

Customers may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting us.

Unsubscribing from marketing communications will not prevent Merrowen from sending transactional communications relating to orders, payments, delivery, returns, refunds, warranties, or customer service.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy and to meet applicable legal, tax, accounting, security, and dispute-resolution requirements.

Retention periods vary depending on the type of information.

Order, transaction, payment-related, tax, and accounting records may generally be retained for up to 7 years where reasonably necessary to satisfy applicable recordkeeping requirements.

Customer service, return, refund, delivery, and warranty records may be retained for as long as reasonably necessary to provide support, resolve disputes, prevent fraud, or establish and defend legal claims.

Marketing information may be retained until you unsubscribe or until we no longer have a lawful or legitimate business reason to retain it.

Cookie, analytics, and advertising-related information may be retained according to the applicable platform, consent setting, or service-provider retention period.

When personal information is no longer reasonably required, we may securely delete or anonymize it, subject to applicable law.

10. International Data Processing

Merrowen operates from China and serves customers in the United States.

Personal information may therefore be processed, accessed, or stored in countries or regions outside your place of residence, including China and the United States, and may also be processed by service providers located in other jurisdictions.

Privacy and data protection laws may differ between jurisdictions.

Where personal information is processed across borders, we use reasonable contractual, technical, and organizational safeguards designed to protect the information in accordance with this Privacy Policy and applicable law.

These measures may include access controls, encrypted transmission where appropriate, service-provider confidentiality and data-protection obligations, and other safeguards appropriate to the nature of the information being processed.

11. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, applications, payment providers, social networks, advertising platforms, or other services.

These third parties may process information according to their own privacy policies and terms.

Merrowen is not responsible for the privacy practices, security, or content of independently operated third-party services.

We encourage customers to review the applicable privacy policies of the services they use.

12. Minors

Merrowen is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children.

If we learn that personal information from a child has been collected in circumstances where it should not have been, we will take reasonable steps to delete the information.

13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, service providers, legal requirements, or privacy practices.

The revised Privacy Policy will be published on this page with an updated effective date.

14. Contact Information

Information	Details
Brand Name	Merrowen
Website	merrowen.com
Operating Company	Shanghai Yangjuda Trading Co., Ltd.
Business Address	2nd Floor, Building J, No. 5358 Huyi Highway, Jiading District, Shanghai 201806, China
U.S. Fulfillment Warehouse	79 Thomas McGovern Drive, Jersey City, NJ 07305, United States
Customer Service Email	support@merrowen.com
Phone	+1 209-685-3599
Customer Service Hours	Monday–Friday, 9:00 AM–6:00 PM (GMT+8)